We warrant every Tekka unit against defects in materials and workmanship for a period of ten (10) years from the date of original installation, when used under normal residential conditions and maintained in accordance with our care guidelines. 

This warranty is our commitment to the standard of the work - and to the trust you placed in us when you chose Tekka for your home.

This warranty covers defects in the materials, construction, and finish of all Tekka cabinet bodies, fronts, backs, frames, edges, and shelving. We will repair or replace any defective component at our discretion and at no cost to the original purchaser within the warranty period.

Hardware and mechanical components - including drawer slides, hinges, and wall bed hydraulic

mechanisms - are warranted for ten (10) years against mechanical failure under normal residential use. Where third-party hardware manufacturer warranties exceed our ten-year coverage, those warranties will be honoured directly by the manufacturer or facilitated through Tekka.

Flexible, expert advice when you need it. Book hourly support across a range of topics—from planning to problem-solving. This focused consultation will help clarify your goals, map out next steps, and identify opportunities for growth.For installations in commercial environments, multi-unit residential developments, hospitality projects, or other non-standard applications, please contact us directly. We offer tailored warranty coverage appropriate to the use case, which may differ from our standard residential terms.

The following are excluded from warranty coverage:

1. Damage caused by improper installation by parties other than Tekka or our authorized installers.

2. Damage resulting from misuse, accident, neglect, or alteration.

3. Normal wear, including minor variations in wood grain and the natural patina of veneer finishes over time.

4. Damage caused by exposure to extreme humidity, direct sunlight, water, or temperature conditions beyond normal residential parameters.

5. Cosmetic damage occurring after installation, including scratches, dents, or staining.

6. Damage caused by use of cleaning products outside the recommendations in our Care & Maintenance   guide.

7. Mattresses, soft goods, and accessories supplied by third parties.

If you believe an issue with your Tekka unit falls within the warranty, please reach out as early as possible. Most issues are quickly resolved, and we’d rather hear from you sooner than later.

1. Contact us at support@tekkahome.ca with your original order details, a description of the issue, and photographs of the affected component. 

2. We respond within two business days. For urgent issues - particularly those involving wall bed mechanisms -  please indicate urgency in the subject line and we will prioritize accordingly.

3. We assess and resolve - by remote diagnosis, site visit, repair, or replacement, depending on the nature of the issue. Our goal is always the simplest path to a properly resolved outcome.

Transferability

This warranty is provided to the original purchaser and applies to the original installation address. Coverage is non-transferable.

Governing law

This warranty is governed by the laws of the Province of British Columbia, Canada. It does not affect your statutory consumer rights, which apply regardless of the terms of this warranty.